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1000 Words: Shipping and Tracking Information

Journal Entry: Mon Nov 12, 2012, 3:15 AM


If you are still waiting for your copy of 1000 Words, your copy is on its way right now.

Most orders have arrived already, but there are still many that are in transit at this exact moment, heading to their destination (this is especially true for international orders, which can take a few weeks in the mail to reach their destinations).

We know this because we have been tracking the progress of the packages.

Both the US and International orders we are sending have all been assigned a postal tracking number (for US orders) or a customs number (for International orders).

In order to let the dust to settle with all the shipping, and to allow all the packages to make it to their destinations, we are asking that everyone wait until the end this coming weekend for their packages to arrive.

After that, starting on Monday November 19th, we will begin the process of using the postal and customs tracking information to trace orders for any customers that have not received them yet.

The proper to email to inquire to in order to find this information will be: sales@4de.com

Please do not contact the artist about this, as she does not have any of this information and cannot track your package for you.

When this program begins on the 19th, with the large volume of orders in the mail right now we are going to ask that you allow a full 72 hours for us to respond to your inquiry.

There are a few important pieces of information you can provide us to make the search easier. If possible, please include the PayPal Transaction ID. If you can give us this, it will take us right to the order. If for any reason you don't have this, the first and last name of the person the order was placed under, or the email assigned to the PayPal account can be used to find the order as well.

We are greatly looking forward to these books finally being in the hands of our readers, and we are hoping this program will make everything smoother and ensure there are no lost orders.

If you have any questions at all, again, please contact us at: sales@4de.com

4DE





Add a Comment:
 
:icont-kaoru:
T-Kaoru Featured By Owner Dec 29, 2012  Student Digital Artist
Hey, this was posted around November, and it's already the end of December. I still haven't got my order.
Reply
:iconteam4d:
Team4D Featured By Owner Dec 29, 2012
If for any reason you have not gotten your order, please, write to us at sales@4de.com and request that we track down your package!

We will be glad to promptly track it down. If you give us the PayPal transaction ID we should be able to look it up for you instantly, but if you don't have that, we can use other information to find it.

Again, please email us at sales@4de.com -- we will keep an eye open for your email.
Reply
:icont-kaoru:
T-Kaoru Featured By Owner Dec 29, 2012  Student Digital Artist
Uhm... Another question would be:

Since I lost track of time. Are people who ordered around April 2 considered pre-orders?
Reply
:iconteam4d:
Team4D Featured By Owner Dec 29, 2012
Yes. It would be. And yes, you would get a signed book and the extras, so no worries there. Please just email us at sales@4de.com and we will got on tracking your order down and making sure you get it.
Reply
:icont-kaoru:
T-Kaoru Featured By Owner Dec 30, 2012  Student Digital Artist
Alright ^ __ ^ sent an e-mail. Thank you.
Reply
:iconcrying-king-art:
crying-king-art Featured By Owner Dec 25, 2012  Hobbyist Digital Artist
I pre-ordered this back when it first came out using my Mum's card but now we've moved houses and I forgot all the details I put on like whether I used my name or my Mum's name, haha. I might just order a new one when I move again hopefully. I won't get the knite stuff or the book signed but hey, it's a 1000 Words, lol. It's worth the money.
Reply
:iconteam4d:
Team4D Featured By Owner Dec 25, 2012
I gather from that you said, you did not receive what you ordered? If this is the case, even if you no not remember all the information, please, email us at sales@4de.com -- we can often track down the order in the system even if you are missing parts of the original order information.

Again, please write to us at sales@4de.com and we will be glad to help you track it down and make sure you get your order.
Reply
:iconcrying-king-art:
crying-king-art Featured By Owner Dec 31, 2012  Hobbyist Digital Artist
Thank you so much! They were able to find it! So happy now!!! ^_^
Reply
:iconkaiyuna-minatsuki:
Kaiyuna-Minatsuki Featured By Owner Nov 26, 2012
I received my book, but not the little gifts that were supposed to come too with those who preordered the book. Does it come in a different package?
Reply
:iconteam4d:
Team4D Featured By Owner Nov 29, 2012
Do you mean the book mark and buttons? If so, please, check the front of the book for the book mark and check inside the envelope one more time for the buttons. If they are not there, please, email sales@4de.com and let them know.
Reply
:iconkelsyjones:
Kelsyjones Featured By Owner Nov 26, 2012  Hobbyist Digital Artist
I just received my book today, and I'm very pleased with it! The 4DE member who got my emails responded very quickly and was very helpful and polite overall, as well.
Reply
:iconslath:
Slath Featured By Owner Nov 23, 2012  Student Digital Artist
Is here anyone from germany who received his book up to now? I wanted to wait until I request tracking because shipping to Germany takes quite a while and I was not sure if it should have arrived yet ( at least in Germany).
Reply
:iconjust-sora:
just-sora Featured By Owner Nov 29, 2012  Hobbyist Digital Artist
I'm from Germany and mine hasn't arrived yet, as well.
You got yours already?
Reply
:iconslath:
Slath Featured By Owner Nov 29, 2012  Student Digital Artist
No, I haven't received my copy yet but I demanded the tracking code. My copy seems to be somewhere in USA but on it's way :D
I asume it will still take quite a while but at least I know that it's not lost ;)
Reply
:iconjust-sora:
just-sora Featured By Owner Dec 1, 2012  Hobbyist Digital Artist
I've recieved mine today and I can't tell you how freaking glad I am.xD
It's quite pretty though. Definitely worth the wait. And I guess since it had to go through customs it took even longer. But packages from the USA take reaaally long time anyway.^^;
I hope you get yours soon.:3
Reply
:iconslath:
Slath Featured By Owner Dec 2, 2012  Student Digital Artist
I am glad to hear that you got yours, I'm sure that I'll get mine in time ;)
Reply
:iconjust-sora:
just-sora Featured By Owner Dec 11, 2012  Hobbyist Digital Artist
I hope you do.:3
Reply
:iconkataplazm:
Kataplazm Featured By Owner Dec 3, 2012
There are some lucky folks around here... Neither did I get mine. I wonder how many weeks it could take for a book to fly from Los Angeles to Brussels...
Reply
:iconslath:
Slath Featured By Owner Dec 11, 2012  Student Digital Artist
Sooo, finally the day has Come. I got mine on the 11.12.2012 :D.
I hope you got yours too, if you havent, keep waiting and be assured it's worth!
The book comes in a well protected envelope and presents itself after unboxing in a beautiful, shiny white cover with the well known and beloved starting picture of 1000 words. The two buttons will be found in the evelope too. They are very well amde and the colors are great too. Speaking of colors, the book itself seems to be perfect, the colors are just as they ought to be (imo) and the quality as well as the binding is perfect as well.
I'm very glad that I waited all this time, 'cause damn it is worth it :D
Reply
:iconkataplazm:
Kataplazm Featured By Owner Dec 19, 2012
You can see you as lucky, man, I'm starting to think I'll never see de colour of it...
Reply
(1 Reply)
:iconteam4d:
Team4D Featured By Owner Nov 26, 2012
Don't wait, please email us at sales@4de.com so we can look up your customs number and track down your order.
Reply
:iconslath:
Slath Featured By Owner Nov 26, 2012  Student Digital Artist
Yeah, I did, thank you for your response :)
Reply
:icon2otaku:
2otaku Featured By Owner Nov 20, 2012  Hobbyist Photographer
I have mine now! Team4D got right on tracking down my book.. it was at the post office on Nov 3rd but they never placed a notice in my box to pick it up, so it sat on that shelf waiting for me. Question, I don't recall getting a tracking number from you or is that just for you in case of things like this?
Reply
:iconteam4d:
Team4D Featured By Owner Nov 26, 2012
We usually just have it in case of situations like this, however, the new iteration of our online store system will be using a receipt system that wont just be a paypal receipt, and should be putting a lot more information in the hands of the customers after purchase.
Reply
:icondantelover216:
DanteLover216 Featured By Owner Nov 20, 2012
I paid for the book by using PayPal's "pay as a guest" thing, because at the time my account was limited, and I've yet to get my book. What should I do...?
Reply
:iconteam4d:
Team4D Featured By Owner Nov 26, 2012
Email us at sales@4de.com and explain the situation. We will track it down.
Reply
:iconreixma:
Reixma Featured By Owner Nov 19, 2012  Hobbyist General Artist
Hampshire, England. I haven't received my copy of 1000 words yet.
Reply
:iconteam4d:
Team4D Featured By Owner Nov 19, 2012
Please, email us at sales@4de.com with your PayPal Transaction ID so what we may look up your order in the system, and we will gladly track it down for you.
Reply
:iconreixma:
Reixma Featured By Owner Dec 15, 2012  Hobbyist General Artist
Email sent to you today with details.
Reply
:iconteam4d:
Team4D Featured By Owner Dec 15, 2012
Thank you, you should receive a reply from us soon.
Reply
:iconreixma:
Reixma Featured By Owner Dec 23, 2012  Hobbyist General Artist
Received it yesterday! Many thanks for that! ^_^~x
Reply
:iconteam4d:
Team4D Featured By Owner Dec 23, 2012
Do you mean the email response or the book?
Reply
:iconreixma:
Reixma Featured By Owner Dec 23, 2012  Hobbyist General Artist
The book. I haven't checked my emails since I contacted you with the details. (Oops..!)
Reply
:iconteam4d:
Team4D Featured By Owner Dec 23, 2012
That is great to hear! Thank you for letting us know!
Reply
:iconxeina-rose-of-death:
Xeina-rose-of-death Featured By Owner Nov 19, 2012  Hobbyist Photographer
I live in Denmark, and I'm going to wait a few more days before I ask you guys to look for it, I know the danish mail-system can be pretty slow xD
Reply
:icon2otaku:
2otaku Featured By Owner Nov 18, 2012  Hobbyist Photographer
Email sent with the Paypal ID number.. I don't have mine either.
Reply
:iconteam4d:
Team4D Featured By Owner Nov 19, 2012
If you don't have the PayPal Transaction ID available, the first and last name of the person attached to the PayPal account can be enough for us to track down the order. Occasionally when people have the same name it can lead to some confusion which is why we ask for the transaction ID, but if that is not available, there are other methods to do so.
Reply
:icon2otaku:
2otaku Featured By Owner Nov 18, 2012  Hobbyist Photographer
To others that used Paypal.. download the payment history to be able to go back far enough to find the needed ID number. I had to go back to 3/29/12 to find mine.
Reply
:iconsymmetric-target:
symmetric-target Featured By Owner Nov 18, 2012
Are there still copies available if I want to order it now?
Reply
:iconteam4d:
Team4D Featured By Owner Nov 19, 2012
Yes there are. You can get them at 4de.com in the shop.
Reply
:iconcharonlloyd-roberts:
CharonLloyd-Roberts Featured By Owner Nov 18, 2012   Writer
I remember paying for my copy of 1,000 words still not received it yet and I've not had any new e-mails on whats go on
Reply
:iconteam4d:
Team4D Featured By Owner Nov 18, 2012
If for any reason you have not received any of our email updates on this product, please email us at: sales@4de.com and give us your name and paypal transaction ID and we will track your orders' information down and respond to you.
Reply
:iconcharonlloyd-roberts:
CharonLloyd-Roberts Featured By Owner Nov 18, 2012   Writer
It was a while ago but I'll give it a shot thanks
Reply
:iconteam4d:
Team4D Featured By Owner Nov 18, 2012
You can also note us here on our DA with the same information (but also include your email for us to respond to) and we will get back to you with the answers as well.
Reply
:iconcharonlloyd-roberts:
CharonLloyd-Roberts Featured By Owner Nov 18, 2012   Writer
okay I'll do that instead
Reply
:iconchelsi889:
chelsi889 Featured By Owner Nov 16, 2012  Student
I've tried emailing you guys twice using the email on your contacts page but both times didn't go through. Weird. O_O But I do live in NYC. ^^;;;; So I don't know how hard Hurricane Sandy has affected the delivery here. I'm glad for the updates though. Hopefully I'll get my book in the mail soon. :)
Reply
:iconteam4d:
Team4D Featured By Owner Nov 17, 2012
Which email did you use so I can look into it?
Reply
:iconchelsi889:
chelsi889 Featured By Owner Nov 17, 2012  Student
I believe I used campawa@yahoo.com.
Reply
:iconteam4d:
Team4D Featured By Owner Nov 18, 2012
I meant, which of our emails did you use (sales@4de.com, info@4de.com, info@4thdimensionentertainment.com)?

I always recommend sales@4de.com, since it is an email dedicated just to handle sales questions, but the other 2 are checked daily as well, so there should not be any problem with us getting the message, so I want to double check and make sure everything is functional with whatever email you sent your inquiry to.

If you did not use the sales email, and want to use it, please feel free to send your information there and I will make a special point to look for it tomorrow.
Reply
:iconchelsi889:
chelsi889 Featured By Owner Nov 18, 2012  Student
Oh! I emailed you guys at info@4thdimensionentertainment.com.
I've been getting the email that says "FAILURE NOTICE" when I try to email you guys through that email. I hope nothing is wrong with that email. ><

But Thank you! I'll wait a few more days before emailing you guys.
Reply
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