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November 12, 2012
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1000 Words: Shipping and Tracking Information

Journal Entry: Mon Nov 12, 2012, 3:15 AM


If you are still waiting for your copy of 1000 Words, your copy is on its way right now.

Most orders have arrived already, but there are still many that are in transit at this exact moment, heading to their destination (this is especially true for international orders, which can take a few weeks in the mail to reach their destinations).

We know this because we have been tracking the progress of the packages.

Both the US and International orders we are sending have all been assigned a postal tracking number (for US orders) or a customs number (for International orders).

In order to let the dust to settle with all the shipping, and to allow all the packages to make it to their destinations, we are asking that everyone wait until the end this coming weekend for their packages to arrive.

After that, starting on Monday November 19th, we will begin the process of using the postal and customs tracking information to trace orders for any customers that have not received them yet.

The proper to email to inquire to in order to find this information will be: sales@4de.com

Please do not contact the artist about this, as she does not have any of this information and cannot track your package for you.

When this program begins on the 19th, with the large volume of orders in the mail right now we are going to ask that you allow a full 72 hours for us to respond to your inquiry.

There are a few important pieces of information you can provide us to make the search easier. If possible, please include the PayPal Transaction ID. If you can give us this, it will take us right to the order. If for any reason you don't have this, the first and last name of the person the order was placed under, or the email assigned to the PayPal account can be used to find the order as well.

We are greatly looking forward to these books finally being in the hands of our readers, and we are hoping this program will make everything smoother and ensure there are no lost orders.

If you have any questions at all, again, please contact us at: sales@4de.com

4DE





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:icont-kaoru:
T-Kaoru Featured By Owner Dec 29, 2012  Student Digital Artist
Hey, this was posted around November, and it's already the end of December. I still haven't got my order.
Reply
:iconteam4d:
Team4D Featured By Owner Dec 29, 2012
If for any reason you have not gotten your order, please, write to us at sales@4de.com and request that we track down your package!

We will be glad to promptly track it down. If you give us the PayPal transaction ID we should be able to look it up for you instantly, but if you don't have that, we can use other information to find it.

Again, please email us at sales@4de.com -- we will keep an eye open for your email.
Reply
:icont-kaoru:
T-Kaoru Featured By Owner Dec 29, 2012  Student Digital Artist
Uhm... Another question would be:

Since I lost track of time. Are people who ordered around April 2 considered pre-orders?
Reply
:iconteam4d:
Team4D Featured By Owner Dec 29, 2012
Yes. It would be. And yes, you would get a signed book and the extras, so no worries there. Please just email us at sales@4de.com and we will got on tracking your order down and making sure you get it.
Reply
:icont-kaoru:
T-Kaoru Featured By Owner Dec 30, 2012  Student Digital Artist
Alright ^ __ ^ sent an e-mail. Thank you.
Reply
:iconcrying-king-art:
crying-king-art Featured By Owner Dec 25, 2012  Hobbyist Digital Artist
I pre-ordered this back when it first came out using my Mum's card but now we've moved houses and I forgot all the details I put on like whether I used my name or my Mum's name, haha. I might just order a new one when I move again hopefully. I won't get the knite stuff or the book signed but hey, it's a 1000 Words, lol. It's worth the money.
Reply
:iconteam4d:
Team4D Featured By Owner Dec 25, 2012
I gather from that you said, you did not receive what you ordered? If this is the case, even if you no not remember all the information, please, email us at sales@4de.com -- we can often track down the order in the system even if you are missing parts of the original order information.

Again, please write to us at sales@4de.com and we will be glad to help you track it down and make sure you get your order.
Reply
:iconcrying-king-art:
crying-king-art Featured By Owner Dec 31, 2012  Hobbyist Digital Artist
Thank you so much! They were able to find it! So happy now!!! ^_^
Reply
:iconkaiyuna-minatsuki:
Kaiyuna-Minatsuki Featured By Owner Nov 26, 2012
I received my book, but not the little gifts that were supposed to come too with those who preordered the book. Does it come in a different package?
Reply
:iconteam4d:
Team4D Featured By Owner Nov 29, 2012
Do you mean the book mark and buttons? If so, please, check the front of the book for the book mark and check inside the envelope one more time for the buttons. If they are not there, please, email sales@4de.com and let them know.
Reply
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