If you are still waiting for your copy of 1000 Words, your copy is on its way right now.
Most orders have arrived already, but there are still many that are in transit at this exact moment, heading to their destination (this is especially true for international orders, which can take a few weeks in the mail to reach their destinations).
We know this because we have been tracking the progress of the packages.
Both the US and International orders we are sending have all been assigned a postal tracking number (for US orders) or a customs number (for International orders).
In order to let the dust to settle with all the shipping, and to allow all the packages to make it to their destinations, we are asking that everyone wait until the end this coming weekend for their packages to arrive.
After that, starting on Monday November 19th, we will begin the process of using the postal and customs tracking information to trace orders for any customers that have not received them yet.
The proper to email to inquire to in order to find this information will be: firstname.lastname@example.org
Please do not contact the artist about this, as she does not have any of this information and cannot track your package for you.
When this program begins on the 19th, with the large volume of orders in the mail right now we are going to ask that you allow a full 72 hours for us to respond to your inquiry.
There are a few important pieces of information you can provide us to make the search easier. If possible, please include the PayPal Transaction ID. If you can give us this, it will take us right to the order. If for any reason you don't have this, the first and last name of the person the order was placed under, or the email assigned to the PayPal account can be used to find the order as well.
We are greatly looking forward to these books finally being in the hands of our readers, and we are hoping this program will make everything smoother and ensure there are no lost orders.
If you have any questions at all, again, please contact us at: email@example.com